Shipping policy

Last updated: May 26, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our store.

1. Order Processing Time

  • Orders are typically processed within 1–5 business days after payment confirmation.

  • Processing times may be extended during holidays, peak seasons, or promotional periods.

  • Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

However, shipping availability may vary depending on:

  • Local customs regulations

  • Carrier restrictions

  • Political or logistical limitations

If we are unable to ship to your location, we will contact you directly.

3. Estimated Delivery Time

Estimated delivery times may vary depending on destination and shipping method.

Typical delivery estimates:

  • United States: 7–15 business days

  • Canada & Europe: 7–18 business days

  • Australia & New Zealand: 7–18 business days

  • Other International Destinations: 10–25 business days

Please note that these are estimated delivery times only and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Shipping method

  • Package weight and size

Free shipping promotions may be offered from time to time.

5. Customs Duties & Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT/GST or local taxes

These charges are the responsibility of the customer and are determined by the customs authority of the destination country.

We are not responsible for delays caused by customs clearance procedures.

6. Tracking Information

Tracking information will be provided when available.

Please allow several days for tracking updates to appear after shipment.

If you do not receive tracking information within a reasonable timeframe, please contact us at:

Email: lilithstonelswcic@hotmail.com

7. Delayed, Lost, or Stolen Packages

Delivery times may be affected by:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • High shipping volume

We are not liable for delays caused by shipping carriers or customs.

If a package is confirmed lost in transit, please contact us and we will assist in filing a claim when applicable.

We are not responsible for stolen packages confirmed as delivered to the shipping address provided by the customer.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur

  • Additional shipping fees may apply

  • Orders may be returned or lost

Please contact us immediately if you need to update your shipping address after placing an order.

9. Order Tracking Responsibility

It is the customer’s responsibility to monitor tracking updates and coordinate with the shipping carrier if necessary.

If a package is returned due to:

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed package

  • Incorrect address provided by the customer

The customer may be responsible for reshipping costs.

10. Separate Shipments

In some cases, items from the same order may be shipped separately depending on:

  • Warehouse availability

  • Product type

  • Package size

  • Shipping optimization

Customers may receive multiple tracking numbers for a single order.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Email: lilithstonelswcic@hotmail.com